[2015·河北省石家庄一模]Communication is an important part of any relationship. Many of us are___1___to share our experiences or emotions with our friends. But when it's our turn to lend a(n) ___2___，we soon become bored or are short of idea on how to ___3___ and offer advice.
That's because of what researchers call “listener burnout (倦怠)”. A friend might talk to us___4___， often complaining about the same___5___problems. When we offer quick advice to ___6___ the situation, we may be unconsciously trying to___7___ourselves from burnout. However, good listeners___8___their natural tendency to solve the others' problems hurriedly and to keep the conversation brief.
To be a good___9___，you need to use “active listening”. It starts with the real ___10___ to help others and think through their feelings. Don't ___11___ things. You can start by putting your phone ___12___ and sitting close to your friend. Let your facial expressions ___13___ what he or she is saying. ___14___ you are able to fully understand, acknowledge the other person's ___15___ by reflecting them back: “That must be really hard for you.” Use___16___ words or even sounds such as “yes”， “right”， and “hmm” to ___17___ the other person to continue.
