I had recently been traveling and bad weather had surrounded the airport, causing many flights to get canceled or delayed. Having changed my __1__ to another one already, I was sitting by the gate and was watching the __2__ airline representative at the gate counter. She was being __3__ with questions and bitter words by a number of people who seemed to assume that the poor __4__, flight cancellations and everything else causing them sorrow was her fault and each one in turn laid all of their __5__ on her and I could see she was on the point of going crazy.