A
Customer Service Diploma
Subject: Business, Marketing & Sales
Location: United Kingdom
Delivery method: Online
Course type: Parttime, Short(less than 3 months), Fulltime
Price: Now ￡45 (orig. ￡299)
About the course
Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. It's packed with information of 11 modules, teaching you everything you need to succeed in this profession. Your qualification will be recognised and can be checked for validity (有效) on our dedicated website.
Description
This course consists of eleven informationpacked modules, including：
● Make a great first impression, learn how positive attitude, dress and body language affect your perception (感知)．
● Learn how to care for your customers' needs, from seeing customer service from their perspective to the importance of communication.
● The course will teach you how to deal with difficult customers, how to hold back anger, how to control your own emotions and how keeping calm can solve problems.
Benefits of the Customer Service Diploma
The benefits of a customer service diploma are endless, but here are some you can take note of right away：
● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
● Learn essential problemsolving skills you can use daily.
● See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.
【语篇解读】本文是一篇应用文。文章主要介绍了一门与顾客服务相关的课程。
1. Who may be most interested in the course?
A. People with a diploma of teaching.
B. People interested in parttime work.
C. People interested in customer service.
D. People interested in training life skills.
C 细节理解题。根据About the course部分中的“Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector.”可知， 这门课程可以给对顾客服务工作感兴趣的人提供文凭，因此对客户服务感兴趣的人会对此课程感兴趣。故选C。
2. What does the course offer?
A. Flexible course types.
B. A lower price of ￡299.
C. Packed information of customers.
D. Accommodation during the course.
A 细节理解题。根据文中“Course type: Parttime, Short (less than 3 months), Fulltime”可知， 学习这一课程有兼职学习、短期学习和全职学习三种灵活的方式。故选A。
3. Which of the following is included in the modules?
A. Learning how to manage your marketing team.
B. Learning how to better communicate with customers.
C. Learning how to express your emotions freely and strongly.
D. Learning how to check your qualification on the dedicated website.
B 细节理解题。根据Description部分中的“Learn how to care for your customers' needs”以及 “the importance of communication”可知， 学员可以学到如何关注顾客需求并更有效地与顾客交流。故选B。
