Ⅰ.阅读理解
A young woman carrying a threeyearold child got on a bus.The conductor hurried to give her a warm welcome and then kindly asked the other passengers to make more room for the woman and her child.On seeing this, people were surprised and began to talk.“You know this conductor used to be very rude.Now suddenly he has changed his bad behavior, ”said a middleaged man.
“Yes, he should be praised and we must write a letter to the company，” said a second passenger.“That's right，” another lady said, “I wish a newspaper reporter were here so that more people could learn from this conductor.”
Just then a gentleman who looked like a teacher turned to the conductor and said, “Excuse me, but can I know your name, please? Your excellent service must be praised...”
Before he could open his mouth, the threeyearold child sitting on the young woman's lap interrupted, “I know his name.I call him Dad.”
本文是一篇记叙文。一直对乘客非常不礼貌的售票员一反常态地对上车的一对母子非常客气，乘客们惊讶于他的改变，最后发现这对母子是他的妻子和孩子。
1．The passengers were ________ to see the conductor's kindness to the woman and the child.
A．excited B．pleased
C．interested D．surprised
答案：D
解析：细节理解题。根据第一段第三句“On seeing this, people were surprised and began to talk. ‘You know this conductor used to be very rude.’”可知，看到这一幕的时候，乘客们都很惊讶这位售票员如此有礼貌。故D项正确。
2．One passenger suggested writing a letter to the company to ________.
A．make a demand for more buses
B．praise the conductor for his good service
C．criticize the conductor for his rude behavior
D．invite a newspaper reporter to write about the conductor
答案：B
解析：细节理解题。根据第二段第一句“‘Yes, he should be praised and we must write a letter to the company，’ said a second passenger.”可知，另外一个乘客建议写信给汽车公司表扬这位售票员。故B项正确。
3．The word “he” in the last paragraph refers to ________.
A．the gentleman B．the conductor
C．the middleaged man D．the threeyearold child
答案：B
解析：词义猜测题。根据第三段“Just then a gentleman who looked like a teacher turned to the conductor and said ‘Excuse me, but can I know your name, please? Your excellent service must be praised...’”可知，一位乘客转向售票员询问售票员的姓名。本句中he指代前句中的“the conductor”。故B项正确。
4．It is clear from the story that the conductor ________.
A．has changed his attitude towards his work
B．has been kind and polite to all passengers now
C．has not changed his rude behavior to passengers
D．has been kind and polite to women with children now
答案：C
解析：推理判断题。根据文章最后一句“I know his name. I call him Dad.”可知，实际上上车的妇女和孩子是这位售票员的妻子和孩子，他只是对自己的亲人非常礼貌客气。实际上并没有改变对其他乘客的不礼貌行为。故C项正确。
