A
Realization will probably set in seconds after you’ve clicked “send”. You freeze in horror（惊骇） and burn with shame.
What to do? Here are four common email accidents, and how to recover.
Clicking “send” too soon
Don’t waste your time trying to find out if the receiver has read it yet. Write another email as swiftly as you can and send it with a brief title explaining that this is the correct version（版本） and the previous version should be ignored.
Writing the wrong name
The sooner you notice, the better. Respond quickly and briefly, apologizing for your mistake. Keep the tone measured（慎重的）: don’ t handle it too lightly, as people can be offended（冒犯）, especially if your error suggests a misunderstanding of their culture (i.e. incorrect ordering of Chinese names).
Clicking “reply all” unintentionally（非故意地）
You accidentally reveal(透露) to the entire company what menu choices you would prefer at the staff Christmas dinner, or what holiday you’ d like to take. In this case, the best solution is to send a quick, light-hearted apology to explain your awkwardness. But it can quickly rise to something worse, when everyone starts hitting “reply all” to join in a long and unpleasant conversation. In this case, step away from your keyboard to allow everyone to calm down.
The most awkward email mistake is usually made in anger. You write an unkind message about someone, intending to send it to a friend, but accidentally send it to the person you’re discussing. In that case, ask to speak personally as soon as possible and say sorry. Explain your mistakes calmly and sensibly—see it as an opportunity to clear up any difficulties you may have with this person.
21. After realizing an email accident, you are likely to feel _______.
A. tired B. cautious C. funny D. awful
22. If you have written the wrong name in an email, it is best to ________.
A. tell the receiver to ignore the error B. apologize in a serious manner
C. send a short notice to everyone D. learn to write the name correctly
23. What should you do when an unpleasant conversation is started by your “reply all” email?
A. Avoid further involvement. B. Try offering other choices.
C. Make a light-hearted apology. D. Meet other staff members.
24. How should you deal with the problem caused by an offensive email?
A. By asking the receiver to control his anger.
B. By promising not to offend the receiver again.
C. By talking to the receiver face to face.
D. By seeking support from the receiver’s friends.
