Ⅰ.完形填空
体裁：夹叙夹议 话题：关爱 词数：283 时间：16′
I do a lot of management training each year for a national chain of convenience stores(自助商店)．Among the topics we__1__ in our classes is the retention(保留) of quality employees.In one of the__2__，I ask the participants，“What has caused you to__3__ long enough to become a manager？” A new manager took the__4__ and slowly，with her__5__ almost breaking，said，“It was a $19 baseball glove.”
